One of the biggest reasons associations use social media is for event promotion. It’s not hard to see why. Events are a big deal for member organizations. They make up a large portion of revenue and are one of the sole touch-points an association has with a large group of members over the course of a year. It certainly makes sense for organizations to throw a big part of their communications, including social media, behind such an element.
With this in mind, it’s important for associations to know which type of communication is working best and how to build a strategy around promoting events to maximize the resources available to them. This means that the results of an event marketing strategy on social media must be measurable in some way. The question of how to measure the impact of Twitter, Facebook, a blog, etc on conference registration and participation is crucial for the success and sustainability of associations, which is why we’ve tackled the subject in the paragraphs below.
Go With The Flow
If you are attempting to measure the impact of your association’s social media efforts on event promotion, the best place to start is by tracking the flow of online traffic. Raising awareness of your event among your target audience through social media is one thing, but converting these people from informed members to event attendees is the tangible outcome you are ultimately striving for. In order to know if this conversion is happening, you must figure out if the content you are posting online is driving traffic to sites where conference registration is taking place. One you discover how effective this path is from social media content to registration, you can start to formulate conclusions as to the success of the online communications strategy.
Tracking the flow of traffic can generally be done using Google Analytics. Accessing Google Analytics can be done yourself or by contacting your association’s website provider/management team. This tool tracks how website visitors entered the site and how they navigated around the site. Using this information, you can discover how many people came to your event’s registration page through Twitter, Facebook or blog links. More traffic to the registration page means a higher conversion rate for your social media and a higher return on investment.
Stick To Your Guns
Tracking the flow of web traffic is the primary way to tell if your social media efforts are having an impact on the success of an event, but there are a few ways to take the data your are already collecting from your online accounts and parse them to draw a better picture of your results. These pieces of data are generally used to analyze how your event is doing (or did) with engaging attendees and encouraging participation. Knowing your social media’s level of success with this task is crucial to determining if your event achieved enough buy-in to be sustainable in the long-term.
There are several specific pieces of data you can examine to discover the impact of social media on the engagement and participation of event attendees, many you may already be tracking as part of a regular reporting regimen. If your event has a hashtag, measure the number of times it was used, clicked on and what was said with the hastag. You can also track how many times your association’s posts with event-relevant content were favourited, shared or commented on. Lastly, tracking the number of target audience members (such as members or potential members) that become followers of your social media accounts in the days during and immediately after the event can help you determine if the event will have any long-term impact on the way people perceive the value they are extracting from the association.