The holiday season looms and so too does the annual, end-of-year office shut-down. As the year draws to a close, you’re likely taking a few days off, whether it’s an organization-wide policy or a choice to spend a few days off to be with family and friends.
This rest and relaxation doesn’t usually come without a flurry of activity right around now, especially for marketers and communication personnel. You take time off from work, but your audience rarely takes a day off from Twitter, Facebook, Instagram and so on. This means that you will most likely be scheduling posts to go out on social media ahead of time. If this is your first go-around or even your tenth, here are a few tips to keep in mind when scheduling social media posts during the holidays.
Do use Hootsuite
Hootsuite is the go-to platform for managing all your social media accounts in one place. It lets you schedule dozens of posts ahead of time on Twitter, Facebook, your blog and Instagram. It’s easy to use and allows you to set specific dates and times of scheduled posts, suggests the best times to post based on your audience’s patterns of use and gives you the option of attaching images and tracking the success of your posts.
Don’t Hawk Your Products or Services
It’s the holiday season so relax a little bit. Your audience has just come off more than a month of intense marketing from all corners of their life leading up to Christmas and is probably looking forward to enjoying some lighter content on social media. It’s not wise to manipulate the message of the holidays in order to draw attention to a money-making opportunity for your organization. Read the room and save the subtle sales posts until after the season.
Do Be Festive and Fun
This is the flip-side to the previous point; everyone is having some fun and taking a day or two to get work out of their mind so you might as well join in. It can be as simple as wishing your audience a Merry Christmas or Happy Holidays. Schedule this message to go out with a cute picture or fun video greeting from your staff. Add some seasonal hashtags to the mix and keep it short and sweet. No one wants to spend all day on their phones during the holidays!
Don’t Talk About the Weather or Anything Subject to Change
It’s very tempting to schedule a post talking about a white Christmas or snow or cold temperatures, but try to hold yourself back. As we all know, the weather is temperamental so making any claims, as whimsical, fun or clever as they might be, will just look downright silly if the climate changes on you down the road. This goes for any element or even that could change. Stick to safe topics and put a creative spin on them if you want to go outside the box.
Do Check Back in Every so Often
We know, we know, it’s the holidays and you don’t want to think about work, which is why you’re scheduling posts in the first place. The reality is, being a social media manager is a 24/7 job. The Twitter account or Facebook page is often the only line of communication a member, client or customer has with your organization during the holidays. Check in with your accounts every so often, even if it’s once a day, to answer any questions and respond to interactions. This small effort will make your scheduling binge worth every bit of extra work.
Don’t Forget to Tell Them Where You Are
Your don’t need to tell your audience that the entire office is leaving to work on their tan in the Caribbean, but it’s always a good idea to let them know your holiday office hours. Schedule regular posts telling your audience when you will be closed, when their will be reduced hours, when you’ll open up again and how to contact someone in an emergency. People will appreciate having this knowledge as it will save them time and plenty of inconvenience.